Job title: Support Engineer
Office location: São Paulo, Brazil
Hobbies outside of work: Go Kart and Motorsports
For ten years, I worked in information technology focusing on corporate communication (audio conferences and video meetings). I had various roles within different companies, working with different solutions in the market. Only at StarLeaf did I see a commitment to the basic principle of technology: Facilitating the end-user experience.
What exciting projects have you worked on?
I installed StarLeaf equipment in a Hydroelectric Plant far from any city and with limited internet resources. Even so, the quality of the video conference was impressive and the customer was very satisfied with our product.
We also have projects in constant evolution, with large volumes of users and frequent changes. Partnering with the reseller technical team gives us great efficiency in solving problems and adapting to changes in the client's scenario.
What are your most memorable and enjoyable experiences of working at StarLeaf?
The kick off week in the UK in 2019 was a very significant event for me. I learnt a lot about the history of the company, its founders and its growth ambition.
What does a day in the life of a Support Engineer at StarLeaf look like?
We often must turn an experience below customer expectations into an opportunity to increase their confidence in our product. We let the customer know that we value their feedback by working constantly to improve our solution.
Have you received a good level of support and mentorship from your team?
During the first few weeks at StarLeaf, I attended a training session at the Croxley office in the UK where I felt very valued and welcomed as a member of the team.
What aspects of your role are you passionate about?
Communicating with people in different countries, with different cultures and ways of thinking. I feel that my learning is continuous.
Communicating with different places, regardless of distance is something that we value, and knowing that StarLeaf makes this happen is something that makes me feel very satisfied.
What advice would you give to any aspiring Support Engineer at StarLeaf?
Enjoy a lot and learn a lot. All employees have something to teach and are always willing to do so, no matter their level.